Getting help
NervoMax Customer Service: Who Do You Call for Orders, Refunds and Page Questions?
NervoMax customer service is split in two. The order desk, +1 (302) 200-3480, handles tracking, changes, refunds and returns, and it can see orders. The website inbox, [email protected], answers questions about pages, typos and privacy, and it cannot see orders. Have your order ID ready.
Written by the NervoMax editorial team · Medically reviewed by Dr. Alaa Abd-Elsayed, MD, PhysicianReview date · Last updated · 5 min read
Read the label, then decideRead the label first. The order page shows price, shipping and tax before you pay.
See today's price and guaranteeNervomax runs this site and earns money when you buy through its order links.
Key facts
What are the key facts about NervoMax customer service?
- The order desk handles tracking, changes, refunds and returns: +1 (302) 200-3480 or [email protected].
- The website inbox, [email protected], is open Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
- Opening hours for the order desk are not published here.
- The office at 40 West 57th Street, Floor 20, New York, NY 10019, USA handles mail only. There is no store.
- Returns go to 3 Park Avenue, Floor 36, New York, NY 10016, USA. The buyer pays return shipping.
- Refunds follow 3 to 5 business days after the returned bottles are credited, then 5 to 10 days for your card issuer.
- Your order ID, from the confirmation email, is the key to every order request.
Plain words
Who handles NervoMax customer service?
NervoMax customer service is not one desk. It is two, and sending your message to the wrong one costs days.
This site is run by Nervomax, a USA authorized NervoMax retailer. It is not the manufacturer. The retailer's website team looks after the pages you read here. A separate order desk looks after the orders you place. The website team cannot see your order, and the order desk does not edit pages.
So the first question is always the same: is your question about a page or about a parcel? The sections below tell you where each one goes.
Orders
Who do you contact for NervoMax customer service about an order?
Call the order desk at +1 (302) 200-3480. You can also write to [email protected]. The desk handles tracking, changes, refunds and returns, and it can see your order.
Have the order ID ready. It is in the confirmation email, together with the tracking number once the parcel ships. Orders placed through this site ship from the United States unless the order page says otherwise. Delivery times are not published, so ask the desk if a parcel seems slow.
Opening hours for the order desk are not published on this site. If you call outside its hours, leave your order ID and phone number if you can, and write down the time of your call.
Pages
What can the website inbox do for NervoMax customer service questions?
The website team answers at [email protected], Monday to Friday, 9:00am to 5:00pm ET. Use it for typos, page errors, privacy questions, press and reviews you want to send in. Reviews should carry your order ID in the subject line, because the site publishes a review only after the order desk matches it to a real order.
Do not use this inbox for refunds, tracking or changes. It cannot see orders and it cannot act on them. The site says so on its footer, and it is worth repeating here.
For general questions, the FAQ page and the contact page are quicker than any email.
Returns
How do returns work for NervoMax customer service?
Phone first and mail second. Tell the desk your order ID and why you want to return the bottles. Then send them to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Put your full name, email and order ID inside the box. Use a tracked service, because the buyer pays return shipping.
The site says refund timing runs 3 to 5 business days after the returned bottles are credited. Your card issuer then needs 5 to 10 days to post the money. A money-back guarantee is offered. Its terms are on the order page, and the length is not confirmed on this site, so read it before you order.
Do not send bottles to the office address. It handles mail only. Our post on the NervoMax money-back guarantee walks through a claim.
Before you call
What should you have ready before you call NervoMax customer service?
A short list saves a long call.
- Your order ID and the email you used.
- The pack you ordered: 1, 3 or 6 bottles.
- For a bottle question, the lot code and expiry date from the label, and whether the safety seal was whole.
- The date you ordered and, if you have it, the tracking number.
- A pen. Write down the date and time, the name of the person and what was said.
If your question is about your health, call your doctor instead. Customer service cannot judge a symptom. If you are unsure whether a bottle is genuine, the batch verify page shows how to check it before you call.
Label, price, guarantee
Who answers what for NervoMax customer service?
| Question | Who answers | How to reach them |
|---|---|---|
| Tracking or order changes | Order desk | +1 (302) 200-3480 or [email protected] |
| Refund or return | Order desk | Phone first, then mail to the returns address |
| Page error, typo, privacy | Website team | [email protected], Mon-Fri 9:00am-5:00pm ET |
| Sending a review | Website team | Inbox, with your order ID |
| Price, shipping and tax | Order page | Shown before you pay |
| Who makes the capsules | Not published | Label names the brand Vitalifes only |
Sources
Where do the facts on this page come from?
Product and seller facts come from the bottle label and this site's own pages. Outside facts link below or are named on the linked ingredient pages.
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration, 2026.Structure and function claims carry a standard FDA statement, and the FDA does not approve supplements before sale.
Who wrote this
Who wrote and reviewed this page?
Plain-language pages built from the bottle label and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Nervomax, a USA authorized NervoMax retailer, not by the manufacturer. We earn money when you buy through our order links.
FAQ
Frequently asked questions
What is the NervoMax customer service phone number?
The order desk number is +1 (302) 200-3480. It handles tracking, changes, refunds and returns.
Can [email protected] help with my order?
No. The website inbox cannot see orders. Use the order desk for anything about a parcel or a refund.
Where do I send a return?
Phone the order desk first, then mail the bottles to 3 Park Avenue, Floor 36, New York, NY 10016, USA, with your full name, email and order ID.
Who pays return shipping?
The buyer. Use a tracked service so you can show the parcel arrived.
How long does a refund take?
The site says 3 to 5 business days after the returned bottles are credited, then 5 to 10 days for your card issuer to post it.
Does the New York office take walk-in visitors?
No. The office handles mail only, and there is no store or walk-in pickup.
Our view
Our view
Our view: customer service works best when you know which door to knock on. Use the order desk for orders and the website inbox for pages.
Keep your order email, write down every call, and phone before you mail anything. Those three habits solve most problems before they grow.
NervoMax is a dietary supplement. It is not FDA approved, and no dietary supplement is approved by the FDA before sale. It is not intended to diagnose, treat, cure or prevent any disease. This page is general information, not medical advice. Ask your doctor about any medical question or symptom.
Last updated .
Read the label, then decideIf the facts on this page suit you, the order page shows the total and the guarantee terms before you confirm.
See today's price and guaranteeNervomax runs this site and earns money when you buy through its order links.