Help
Contact NervoMax: Who to Call or Email for What
For tracking, changes or refunds on a NervoMax order you have placed, call the order desk at +1 (302) 200-3480 or email [email protected]. For questions about these pages, typos, privacy or press, email [email protected], which cannot see orders. For numbness with weakness, confusion or slurred speech, call 911 instead.
Written by the NervoMax editorial teamUpdated
Contacts
How do I contact NervoMax?
Two inboxes, one phone line and two addresses. Each has its own job.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
40 West 57th Street, Floor 20
New York, NY 10019
Mail only. No walk-in sales.
Returns (New York)
3 Park Avenue, Floor 36
New York, NY 10016
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The label names the brand as Vitalifes and prints no distributor address in the images we have. For orders placed through this site, use the order desk above.
Who handles what
Which NervoMax contact should I use?
Use the order desk for an order you have placed, or a refund. Use the website email for anything about the pages you are reading. Picking the right one first saves a round of forwarding.
| You want to | Contact | Can it see orders? |
|---|---|---|
| Change an order you placed | Order desk, +1 (302) 200-3480 | Yes |
| Get tracking | Order desk, or your order email | Yes |
| Claim a refund or the guarantee | Order desk, +1 (302) 200-3480 or [email protected] | Yes |
| Report a damaged or unsealed bottle | Order desk | Yes |
| Mail a return | 3 Park Avenue, Floor 36, New York, NY 10016, USA | Call the desk first |
| Report a typo or wrong fact | Website email, [email protected] | No |
| Privacy or data request | Website email | No |
| Press or partnership | Website email | No |
| Send a review | Website email, with your order ID | No; the desk checks it |
Get it sorted
How do I get a fast answer from the NervoMax order desk?
Four steps that keep one call from turning into three.
- 01
Pick the right contact
Order help and refunds go to the order desk. Page questions go to the website email.
- 02
Find your order email
Your order ID, order date and the email you used are all in it.
- 03
Call or write once, clearly
State the problem in one or two sentences, with your order ID first.
- 04
Write down the answer
Note the date, the name of the person and any reference number you get.
Before you call
What should I have ready before contacting NervoMax?
Have your order ID in front of you. It is the single most useful detail. With it, the desk can find your order in seconds.
- Order ID and order date, from the confirmation email
- The full name and email used at checkout
- Your tracking number, if the parcel shipped
- The bottle, if your question is about the label, lot or expiry
- Photos, if something arrived damaged or unsealed
- A pen, to note the date, the agent's name and any reference
Asking about the label? The lot number on the bottle is NM-26/NE-5112, and the expiry is 07-2028 (as shown on the label image). See the batch verify page for what those codes mean.
Timing
How fast does NervoMax reply?
We do not promise a response time. Replies depend on volume, weekends and holidays. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET, so a message sent on Friday evening may wait until Monday.
The order desk sets its own hours, and we have not confirmed them. If your question is urgent, such as an address change before shipping, call rather than email. If you have not heard back within a few business days, write again and quote your first message.
Put a refund question and a typo report in separate messages to the right contacts. Mixed requests slow both down.
Who we are
Is NervoMax customer service run by the manufacturer?
No. This website is run by Nervomax, a USA authorized NervoMax retailer, not by the manufacturer. The label names the brand as Vitalifes and prints no distributor address in the images we have.
The BuyGoods order desk handles orders placed through our links. We earn money when people buy through those links. Our office is at 40 West 57th Street, Floor 20, New York, NY 10019, USA. It takes mail, not walk-in sales.
Bought on a marketplace listing? Contact that seller through the marketplace, because they hold your order. Read more on about us and where to buy.
Label questions
How do I ask about the vitamin B6 amount in NervoMax?
Ask the order desk to pass your question to the brand. The label lists vitamin B6 inside a 600 mg blend with no amount printed. Too much B6 can cause numbness and tingling (NIH ODS, Vitamin B6), so the number matters if you take other B6 products.
- How many milligrams of vitamin B6 are in 2 capsules?
- How much vitamin B12 is in 2 capsules?
- What does the name "Test Boost" refer to?
Ask for the answer in writing, then share it with your doctor. Until you have it, read vitamin B6 in NervoMax.
Emergencies
Who should I call for a medical problem?
Call 911 if numbness comes with weakness, confusion, slurred speech, vision changes or loss of bladder or bowel control (MedlinePlus, Numbness). These can be signs of a stroke or another emergency. Do not wait for an email reply.
For a reaction that is not an emergency, stop the capsules and call your doctor or pharmacist. Neither the order desk nor this website can give medical advice. The side effects page lists what to watch for.
Common mix-ups
What are the most common NervoMax contact mistakes?
Emailing the website for a refund
The website inbox cannot see orders. Refund requests sent there must be passed on, which adds days.
Mailing returns to the office
Returns go to 3 Park Avenue, Floor 36. The 57th Street office is for letters, not parcels.
Mailing before calling
The desk needs to expect your parcel. Call first, then ship it with tracking. See the refund policy.
FAQ
Contacting NervoMax: FAQ
What is the NervoMax customer service phone number?
The NervoMax order desk number is +1 (302) 200-3480. It handles tracking, changes and refunds, and it can see your order record. Have your order ID ready when you call.
What is the NervoMax email address?
There are two. Use [email protected] for order help and refunds, because the order desk reads it. Use [email protected] for questions about these pages, typos, privacy and press; that inbox cannot see orders.
How do I cancel my NervoMax order?
Call the order desk at +1 (302) 200-3480 as soon as possible, with your order ID. Changes are easiest before the parcel ships. Ask for an email confirming the cancellation and keep it.
Where is NervoMax located?
This website's office is at 40 West 57th Street, Floor 20, New York, NY 10019, USA. Returns go to a different address, 3 Park Avenue, Floor 36, New York, NY 10016, USA. The label names the brand as Vitalifes and prints no distributor address in the images we have.
Who makes NervoMax?
The bottle label names the brand as Vitalifes. This website is run by Nervomax, a USA authorized retailer, not the manufacturer. For questions only the maker can answer, such as the vitamin B6 amount, ask the order desk to pass them on.
What are the NervoMax customer service hours?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. We have not confirmed the order desk's hours, and we do not promise reply times for either. For urgent order changes, call rather than email.
Can NervoMax customer service give medical advice?
No. Neither the order desk nor this website can give medical advice. Call your doctor about side effects, and call 911 for numbness with weakness, confusion, slurred speech or loss of bladder control.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Nervomax, a USA authorized NervoMax retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about NervoMax
Refund policy
The formal NervoMax refund rules: who to contact, what to include, who pays postage and how long refunds take.
Read more
Shipping
Where NervoMax ships from, where tracking shows up, and what to do with a damaged or unsealed bottle.
Read more
FAQ
Short answers on dose, vitamin B6, ingredients, price, shipping and refunds, all in one searchable list.
Read moreUSA Authorized NervoMax Retailer
Ready to try NervoMax?
Pick a pack, read the label first, and keep your order email. The order page shows the final price before you pay.
- Secure checkout
- Order desk can see your order
- Tracking in the order email
