Buying
NervoMax Money-Back Guarantee: How to Claim a Refund
To use the NervoMax money-back guarantee, call the order desk at +1 (302) 200-3480 with your order ID first.
Then mail the bottles with tracking to 3 Park Avenue, Floor 36, New York, NY 10016, USA. Refunds go out 3-5 business days after the return is credited, plus 5-10 days for your card.
The full terms show on the order page; see the packs.
Written by the NervoMax editorial teamUpdated
The basics
Does NervoMax have a money-back guarantee?
Yes, a money-back guarantee is offered, and its terms are printed on the order page at checkout. We could not confirm how long it lasts, so we do not print a number of days. Read the guarantee line on the order page before you pay, and save a screenshot.
A guarantee is a purchase policy. It is not a promise that NervoMax will work for you. No study of NervoMax exists, and nerve symptoms have many causes. The guarantee simply limits what a trial costs you if the capsules are not a fit.
We are Nervomax, a USA authorized NervoMax retailer, not the manufacturer. The order desk, not this website, processes every claim.
Timeline
What does a NervoMax guarantee claim look like, start to finish?
Four points on the calendar. The earlier you act, the more room you have.
- Day 1
Order and keep the email
Your order ID is the key to every refund call. Save the confirmation email.
- Week 1
Check the bottle
Match the lot and expiry on the bottle. Read the caution before the first capsule.
- Week 3
Decide early
Not for you? Call the order desk now, with time left to mail it back.
- Return
Mail with tracking
Ask the desk for the window and rules, then mail the bottles to 3 Park Avenue, Floor 36.
Claiming
How do I claim the NervoMax guarantee?
Phone first, mail second. That order matters.
Find your order ID
It is in your confirmation email. Write it down with the email address you used to order.
Call the order desk
Call +1 (302) 200-3480, the BuyGoods order desk. Say you want to use the money-back guarantee. You can also write to [email protected].
Ask three questions
Is my order still inside the window? Do you want opened bottles back too? Is there a return reference I should write on the parcel?
Mail the bottles with tracking
Pack the bottles, add a note with your details, and use a tracked service. Keep the receipt.
Watch for the refund
Once the return is credited, the refund is issued. Then your card issuer posts it.
The parcel
What should I send back, and to which address?
Send the bottles to the returns address: 3 Park Avenue, Floor 36, New York, NY 10016, USA. The office address on 57th Street is not for returns, so do not use it.
Put a slip of paper inside the box with your full name, email and order ID. Without these, the warehouse may not match the parcel to your order.
- All bottles the desk asked for, empty or not
- A note with your full name, email and order ID
- Any return reference the desk gave you, written on the note
- Tracked postage, paid by you
Buyer pays return shipping. Use a tracked service. Ask the desk whether a cheaper tracked option is fine for small parcels.
Refund timing
How long does a NervoMax refund take?
Refunds follow two clocks. First, the order desk issues the refund 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. Your bank, not the desk, controls the second clock.
| Stage | Who acts | Typical time |
|---|---|---|
| Guarantee window | Set on the order page | Not confirmed by us |
| Your call to the desk | You | Before you mail anything |
| Parcel in the mail | Your carrier | See your tracking |
| Return credited | Returns warehouse | Not published |
| Refund issued | Order desk | 3-5 business days after credit |
| Refund on your card | Your card issuer | 5-10 days after issue |
Hold on to the tracking number until the money is back on your card.
Avoid surprises
Why should I call before mailing NervoMax back?
Calling first protects your refund. The desk can confirm your order is inside the guarantee window and tell you exactly what to send. A box that arrives with no warning can sit unmatched.
Picture a 64-year-old who ordered a 3-bottle pack and decides after two weeks it is not for her. If she mails one open bottle without calling, and the desk wanted all three, she pays tracked postage twice. A short call first avoids the second trip.
Write down the date, the time and the name of the person you spoke with. If an email confirmation is offered, say yes.
Badges
What do the badges on NervoMax mean?
Badges describe a policy or a claim. They are not endorsements.
A brand badge. No certifier, facility or audit report is named on the label.
A brand badge. FDA registration is not FDA approval of a facility or product.
A purchase policy, not a promise of results. Confirm its length on the order page.
The money-back seal points to a refund policy. The other two badges name no certifier on the label. The testing and quality page covers what is and is not published.
Third parties
Does the NervoMax guarantee cover marketplace orders?
Not always. The sales link in our brief opens a third-party marketplace listing. Orders placed on a marketplace usually follow that marketplace's own return rules and the seller's terms. Check the listing before you buy.
If you are unsure where you bought, look at the order email. The sender name tells you who handled the sale. Then follow that seller's process. Our refund policy has more detail, and where to buy explains the difference between sellers.
Health first
Should I stop NervoMax if my tingling gets worse?
Yes. Stop the capsules and see your doctor if numbness or tingling gets worse. Too much vitamin B6 can itself cause these symptoms, and NervoMax does not print its B6 amount (NIH ODS, Vitamin B6). Bring the bottle to the visit.
Then call the desk about a refund. Your health comes before the paperwork. Read more on NervoMax side effects.
FAQ
NervoMax guarantee FAQ
How long is the NervoMax money-back guarantee?
The length is printed on the order page at checkout, and we could not confirm it, so we do not state a number of days. Read the guarantee line before you pay and save a screenshot. The order desk at +1 (302) 200-3480 can confirm whether your order is still covered.
How do I get my money back for NervoMax?
Call the order desk at +1 (302) 200-3480 with your order ID and ask to use the guarantee. Then mail the bottles with tracking to the returns address the desk confirms, with a note showing your full name, email and order ID.
Can I return opened NervoMax bottles?
Ask the order desk before mailing. The guarantee terms on the order page decide whether opened or empty bottles qualify. Many money-back policies accept them, but we cannot confirm that for NervoMax, so get the answer on the phone first.
Who pays return shipping for NervoMax?
You do. The buyer pays return shipping, and the desk asks you to use a tracked service. Keep the postage receipt and tracking number until the refund appears on your card statement.
Is the NervoMax guarantee a promise that it works?
No. A money-back guarantee is a purchase policy, not evidence of results. No study of NervoMax has been published, and the guarantee only limits the cost of trying it if it is not right for you.
Where do I send a NervoMax return?
Send returns to 3 Park Avenue, Floor 36, New York, NY 10016, USA, not to the 57th Street office. Call the desk first so they expect your parcel, and include your full name, email and order ID inside the box.
Can I email the website for a NervoMax refund?
No. The website inbox cannot see orders, so it cannot start a refund. Use the order desk at +1 (302) 200-3480 or [email protected], which can look up your purchase and process the guarantee.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Nervomax, a USA authorized NervoMax retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about NervoMax
Refund policy
The formal NervoMax refund rules: who to contact, what to include, who pays postage and how long refunds take.
Read more
Shipping
Where NervoMax ships from, where tracking shows up, and what to do with a damaged or unsealed bottle.
Read more
Contact
The right NervoMax contact for order help, refunds, website questions and returns, and what to have ready.
Read moreUSA Authorized NervoMax Retailer
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