Policies
NervoMax Refund Policy: Returns and Refunds in Plain Words
To get a NervoMax refund, contact the order desk at +1 (302) 200-3480 with your order ID. Mail the bottles with tracking to 3 Park Avenue, Floor 36, New York, NY 10016, USA, with your full name, email and order ID inside. You pay return postage. Refunds are issued 3-5 business days after the return is credited, then take 5-10 days to post.
Written by the NervoMax editorial teamUpdated
Scope
Who does the NervoMax refund policy apply to?
This policy covers NervoMax orders placed through the order links on nervo-max.com and handled by the BuyGoods order desk. It was last updated on October 11, 2026.
Nervomax is a USA authorized NervoMax retailer, not the manufacturer. We do not hold your payment details, and we cannot issue refunds ourselves. The order desk processes every refund, because it holds the order record.
The money-back guarantee terms printed on the order page set the time limit for a claim. We could not confirm that limit, so it is not repeated in this policy. Where this policy and the order page differ, the order page terms govern your purchase. The guarantee page explains the claim in more detail.
Process
How do I request a NervoMax refund?
Four steps. Do them in this order.
- 01
Call the order desk
Request the refund by phone or sales email. Give your order ID and the email you ordered with.
- 02
Pack the bottles and a note
Include your full name, email and order ID on a slip inside the box.
- 03
Ship it with tracking
Mail the parcel to the returns address with a tracked service you pay for.
- 04
Watch for the refund
After the return is credited, the refund is issued. Your card issuer then posts it.
Order desk: +1 (302) 200-3480 or [email protected]. The website email, [email protected], cannot see orders or start refunds.
Summary
What are the NervoMax refund terms at a glance?
| Term | Policy |
|---|---|
| How to start | Contact the order desk by phone or sales email |
| Time limit | Set on the order page; not confirmed by us |
| Returns address | 3 Park Avenue, Floor 36, New York, NY 10016, USA |
| Required in the box | Full name, email and order ID |
| Return postage | Paid by the buyer; tracked service required |
| Refund issued | 3-5 business days after the return is credited |
| Refund on your card | A further 5-10 days, set by your card issuer |
| Refund method | Back to the card used at checkout |
| Marketplace orders | That marketplace's rules apply |
Returns address
Where do I mail a NervoMax return?
Mail returns to the returns address only:
3 Park Avenue, Floor 36, New York, NY 10016, USA
Do not send returns to the office at 40 West 57th Street. That address handles mail for the business, not parcels of bottles. A return sent there may be delayed or lost.
Write the returns address clearly and add your own return address on the outside of the parcel. If the desk gave you a return reference, write it on the outside too.
Required information
What information must a NervoMax return include?
Every return needs three details on a note inside the box. Without them, the warehouse cannot match the parcel to your order, and the refund stalls.
- Full name, as used on the order
- Email address used at checkout
- Order ID from the confirmation email
Keep a copy of the note, the postage receipt and the tracking number. These are your proof if a parcel goes missing.
Costs
Who pays return shipping on NervoMax?
The buyer pays return shipping. Use a tracked service, so you can prove the parcel arrived. An untracked parcel that goes missing cannot be traced, and the desk cannot credit a return it never received.
Original shipping charges, if any, are handled under the order page terms. Ask the desk when you call. We do not print shipping fees or prices on this site.
Damaged items
What if a NervoMax order arrives damaged or unsealed?
Do
- Photograph the box, bottle, seal and label
- Keep the capsules and packing
- Call the desk soon after delivery
- Follow the desk's instructions on returns
Do not
- Take capsules from a bottle with a damaged or missing seal
- Throw anything away before the desk replies
- Mail the bottle back before calling
- Use capsules that look melted or clumped
The desk decides whether a damaged item is replaced or refunded. Shipping problems are covered on the shipping page.
Chargebacks
Should I file a chargeback for NervoMax?
Try the order desk first. A chargeback is a dispute you open with your card issuer. It can freeze the order while the bank reviews it, and the desk may not be able to process a normal refund at the same time.
If you contacted the desk, mailed the return with tracking, and no refund came after the stated timing, a dispute with your card issuer is your right. Give the bank your order ID, the tracking number and notes from your calls.
Cancellations
Can I cancel a NervoMax order before it ships?
Call the order desk right away. A cancellation is simplest before the parcel leaves the warehouse. Once it ships, the desk will usually treat it as a return under this policy.
Have your order ID ready and ask for an email confirming the cancellation. If a charge still appears, that email is your proof when you follow up.
Marketplace orders
How do refunds work for NervoMax bought on eBay or Amazon?
Marketplace orders follow that marketplace's rules, not this policy. The sales link in our brief opens a third-party marketplace listing. On a listing, the seller and the marketplace set the return window, postage terms and refund method.
Start the return inside the marketplace's own order screen. Keep messages inside the platform, so its buyer protection covers you. Read where to buy NervoMax to see which seller handled your order.
Your health
Does a refund replace a doctor's visit?
No. If tingling or numbness worsens while you take NervoMax, stop it and call your doctor. Bring the bottle, because the label lists vitamin B6 without an amount, and high B6 can cause nerve symptoms (Muhamad et al., 2023). Sort out the refund afterward.
FAQ
NervoMax refund policy FAQ
How do I get a refund for NervoMax?
Contact the order desk at +1 (302) 200-3480 or [email protected] with your order ID. Then mail the bottles with tracking to 3 Park Avenue, Floor 36, New York, NY 10016, USA, with a note showing your full name, email and order ID. The refund is issued after the return is credited.
How long does a NervoMax refund take to show on my card?
Plan for two waits. The desk issues the refund 3-5 business days after the return is credited. Your card issuer then takes another 5-10 days to post it, so the money can take two weeks or more to appear.
What is the NervoMax return address?
The return address is 3 Park Avenue, Floor 36, New York, NY 10016, USA. Use it for returns only. Include a note with your full name, email and order ID, and ship with tracking.
Does NervoMax refund return shipping costs?
No, as a rule the buyer pays return shipping, and a tracked service is required. Ask the order desk on your call if your situation is different, such as a damaged or wrong item.
Can I get a NervoMax refund without sending the bottles back?
We cannot confirm that. The standard process is to mail the bottles back so the return can be credited. For damaged or missing parcels, call the order desk, which decides the next step.
What if I bought NervoMax on a marketplace?
Use that marketplace's return process. Orders on third-party listings follow the marketplace's rules and the seller's terms, not the order desk policy on nervo-max.com.
Will a chargeback get my NervoMax refund faster?
Usually not. A card dispute can freeze the order while the bank investigates. Contact the order desk first, and keep a chargeback for cases where a tracked, credited return still did not produce a refund.
Who wrote this
Written and reviewed by
Plain-language pages built from the bottle label and linked public health sources such as NIH, FDA and Cochrane.
Last updated . Read our editorial standards and how we check reviews. This website is run by Nervomax, a USA authorized NervoMax retailer, not by the manufacturer. We earn money when you buy through our order links.
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Guarantee
Where the NervoMax guarantee terms live, how to claim by phone, and why calling before you mail saves trouble.
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Shipping
Where NervoMax ships from, where tracking shows up, and what to do with a damaged or unsealed bottle.
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Contact
The right NervoMax contact for order help, refunds, website questions and returns, and what to have ready.
Read moreUSA Authorized NervoMax Retailer
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